CASE STUDY · 01 · Multi-city service ops
A service business running on one dashboard.
Clean Warks scaled from one city to four without adding head office headcount. We built the platform that made it possible.
4Cities on one platformTODO: verify
< 5 minBooking to dispatchTODO: verify
0New head-office hiresTODO: verify
THE PROBLEM
What was broken.
- Bookings tracked in WhatsApp chats and a Google Sheet that nobody trusted.
- Each branch ran differently — pricing drift, missed jobs, payment confusion.
- Owners spent evenings reconciling cash collections by phone.
THE SOLUTION
What we built.
- Centralized booking and dispatch on a Zoho-based ops platform.
- WhatsApp lead capture into the same pipeline — no copy-paste.
- Per-branch dashboards with daily revenue, jobs, and outstanding receivables.
- Field staff app for job updates, photos, and signatures.
Stack
- Zoho One
- WhatsApp Business API
- Custom field app
- Razorpay
THE OUTCOME
What changed.
- Four cities running on the same system with no head-office expansion.
- Booking-to-dispatch time cut from hours to minutes.
- Owners see the full P&L by branch, daily.
Want this kind of work for your business?
Tell us what's eating your team's time. We'll show you what an automated version would look like.
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